Effective Date: [31 July 2026]
Website: https://tigerlinksjewellery.com/
At Tigerlinks Jewellery, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the New Zealand Privacy Act 2020 and the 13 Information Privacy Principles (IPPs).
1. Information We Collect
We collect personal information that you provide to us directly when using our website or interacting with our services. This includes:
- Contact Details: Name, email address, phone number, physical delivery address, and billing address.
- Order Details: Information regarding the products you view, place in your cart, or purchase from Tigerlinks Jewellery.
- Account Information: Username, password, order history, and saved account preferences.
- Payment Data: Transaction and payment authorization details processed securely via our third-party payment gateways (we do not store full credit card details on our servers).
- Technical & Usage Data: IP address, browser type, device information, operating system, and interaction details collected via cookies and analytical trackers.
- Customer Support & Communications: Records of correspondence when you contact our support team, leave comments, or complete forms on our site.
2. Why We Collect Your Information
We collect your personal information only for lawful purposes connected directly to our business activities, including to:
- Process, package, and dispatch your orders.
- Communicate with you regarding order statuses, updates, and customer support.
- Maintain and administer your user account.
- Send optional marketing emails, promotions, and store updates (where you have opted in).
- Improve our online store layout, website performance, and user experience.
- Prevent fraudulent transactions, monitor spam, and maintain site security.
3. Storage and Security of Personal Data
We prioritize the security of your personal data. In accordance with IPP 5, we take all reasonable steps to protect your personal information against loss, unauthorized access, modification, misuse, or disclosure.
Your information is stored on secure servers with encrypted SSL protocols. Access to customer data is strictly limited to authorized personnel and trusted service providers who require access to fulfill operational services.
4. Sharing & Disclosure of Personal Information
We will never sell or rent your personal information to third parties. We only share personal data with trusted third parties where necessary to conduct our business, such as:
- Logistics & Courier Services: Postal and delivery carriers to ship your jewelry items.
- Payment Processors: Secure gateway providers to process transaction payments.
- IT & Hosting Vendors: Infrastructure, data storage, website maintenance, and automated spam prevention services.
- Legal Requirements: When required by New Zealand law, law enforcement, or regulatory bodies.
Overseas Data Transfers
Where service providers (e.g., cloud storage, analytics) process your information outside of New Zealand, we ensure that appropriate safeguards are in place so that the protection provided complies with the Privacy Act 2020.
5. Cookies and Tracking Technologies
Our website uses cookies and web tracking technologies to enhance your browsing experience, keep track of items in your shopping cart, and analyze site traffic.
- Essential Cookies: Necessary for account login, navigation, and purchasing functionality.
- Analytics Cookies: Help us understand visitor behavior and improve store functionality.
- Managing Cookies: You can disable or manage cookie settings directly in your browser. Disabling functional cookies may affect certain features of our web store.
6. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, tax, or regulatory requirements. Once no longer required, data is securely deleted or anonymized.
7. Your Privacy Rights
Under the New Zealand Privacy Act 2020, you hold the following rights regarding your personal data:
- Right to Access: You may request access to any personal information we hold about you at any time.
- Right to Correction: You may request that we update or correct inaccurate, outdated, or incomplete information.
- Marketing Opt-Out: You can unsubscribe from our marketing emails at any time using the “unsubscribe” link provided in our newsletters.
8. Privacy Officer & Contact Us
If you wish to access or correct your personal information, ask a question about our privacy practices, or make a privacy-related complaint, please contact our designated Privacy Officer:
Address: Withells road, Christchurch, NZ
Business Name: Tigerlinks Jewellery